Customer Service 24/7
Customer Service 24/7
Your partner over the entire hot runner life

For all your support needs, contact your service center of reference:



24/7 Service Hotline

Ph. +39 0422 750 555


German speaking hotline: Ph. +49 69 668159666



​24/7 Service Hotline

Ph. +1-855-HRS-FLOW (1-855-477-3569)




Customer service 24/7 for Asian Countries

Ph. +86 18858181211



Help us to process your request faster!

In order to process your request faster, please quote your system number.

A prompt response is guaranteed by our web-based service platform which:

  • manages the entire service log of each system throughout its life cycle
  • guarantees integration of all service centers at our local branch offices


Our customer service covers:

  • System installation
  • Process tuning and optimization through try-out support
  • Customer training on HRSflow Systems, maintenance and process tuning
  • Full troubleshooting capability
  • Prompt intervention on system’s issues. 24/7 hotline Service support
  • Programmed maintenance schedule
  • System updates
  • Complete spare parts strategy to satisfy all customer needs
  • Dedicated lathe & milling machines for service
  • Worldwide history control during the entire life cycle of the System
  • 24hr shipping (for standard parts)


Spare parts

HRSflow Spare parts ensure that the performance of HRSflow hot runner systems remain productive for the entire life cycle of the system.

We offer customized packages of spare parts to ensure you have the most common used components available on site. These solutions consist of:

  • Spare parts kits supplied together with the system once purchased
  • Optimized stocks of spare parts based on your needs and communality of components

Fast, experienced and efficient. Our team is always available to answer your questions and help you quickly find the issue.