For all your support needs, contact your service center of reference:
EUROPE
24/7 Service Hotline
Ph. +39 0422 750 555
Email: service@hrsflow.com
German speaking hotline: Ph. +49 69 668159666
NORTH AMERICA
24/7 Service Hotline
Ph. +1-855-HRS-FLOW (1-855-477-3569)
Email: usa.service@hrsflow.com
ASIA
Customer service 24/7 for Asian Countries
Ph. +86 18858181211
Email: service@hrsflow.com
Help us to process your request faster!
In order to process your request faster, please quote your system number.
A prompt response is guaranteed by our web-based service platform which:
- manages the entire service log of each system throughout its life cycle
- guarantees integration of all service centers at our local branch offices
Our customer service covers:
- System installation
- Process tuning and optimization through try-out support
- Customer training on HRSflow Systems, maintenance and process tuning
- Full troubleshooting capability
- Prompt intervention on system’s issues. 24/7 hotline Service support
- Programmed maintenance schedule
- System updates
- Complete spare parts strategy to satisfy all customer needs
- Dedicated lathe & milling machines for service
- Worldwide history control during the entire life cycle of the System
- 24hr shipping (for standard parts)
Spare parts
HRSflow Spare parts ensure that the performance of HRSflow hot runner systems remain productive for the entire life cycle of the system.
We offer customized packages of spare parts to ensure you have the most common used components available on site. These solutions consist of:
- Spare parts kits supplied together with the system once purchased
- Optimized stocks of spare parts based on your needs and communality of components
